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Returns & Refunds

Effective Date: 6/8/2026

Last Updated: 6/8/2026

 

We hope you love your purchase from Relax by Richard. However, we understand that you may occasionally need to return something.

 

Changed Your Mind?

 

Please contact us within 30 days* of receiving your order to request a return.

After contacting us, you will have a further 14 days to send the products back.

Products that have been used are not eligible for a refund or exchange.

Email us at relaxbyrichard.enquiries@gmail.com or visit our contact us page for the enquiry form with:

  • Your name

  • Your order number

  • The products you wish to return

Return Condition

Products should be returned safely packaged and in their original condition.

You may inspect a product as you would in a shop. However, products should not be used beyond what is reasonably necessary to inspect them.

This means that candles should not be burned, wax melts should not be melted, and reed diffusers should not be opened or used.

We may reduce your refund if a product has been used, damaged or handled more than necessary.

Return Postage

For change-of-mind returns, you are responsible for the cost of returning the products.

We recommend using a tracked postal service and keeping your proof of postage.

 

Refunds

 

Once your return has been received and checked, your refund will normally be processed within 14 days.

Refunds will be issued to the original payment method.

If you return your order, we will also refund the cost of our standard delivery option for damaged, faulty, received wrong product or not as described. Any additional amount paid for express or upgraded delivery will not normally be refunded only for the standard delivery cost.

Damaged, Faulty or Incorrect Products

Please contact us as soon as possible if your order arrives:

  • Damaged

  • Faulty

  • Incomplete

  • Different from what you ordered

Email us at relaxbyrichard.enquiries@gmail.com or visit our contact us page for the enquiry form with: your order number, details of the problem and photographs where possible.

Where a product is faulty, damaged, incorrectly supplied or not as described, we will arrange an appropriate refund or replacement and cover reasonable return costs.

Non-Returnable Products

We cannot normally accept change-of-mind returns for:

  • Personalised or custom-made products

  • Products that have been used

  • Products damaged after delivery through misuse

  • Products that cannot be returned for genuine health or hygiene reasons once their seal has been broken

This does not affect your legal rights if a product is faulty, damaged or not as described.

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Please refer to our Terms & Conditions Page for further information

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.*A 30-day return law exists in the UK under the Consumer Rights Act 2015, but it only applies to faulty goods, not items you simply want to return because you changed your mind.

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