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Privacy Policy

Effective Date: 6/8/2026
Last Updated: 6/8/2026

 

1. Introduction

Welcome to Relax by Richard ("we", "our", or "us").

We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

 

2. Who We Are

Business Name: Relax by Richard

Email: relaxbyrichard.enquiries@gmail.com

Website: www.relaxbyrichard.co.uk

3. Information We Collect

We may collect the following information:

Information You Provide

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login details

  • Order history

  • Any messages you send us

Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and similar technologies

4. Customer Accounts

You may choose to create an account on our website.

Your account allows you to:

  • Save your delivery details

  • View previous orders

  • Track current orders

  • Manage your account information

You are responsible for keeping your login details secure.

5. Payments

Payments are securely processed through Wix Payments.

We do not store or have access to your full payment card details.

Payment information is processed securely by Wix and its authorised payment providers using encrypted technology.

6. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products

  • Process payments

  • Create and manage your customer account

  • Provide customer support

  • Send order confirmations and delivery updates

  • Respond to enquiries

  • Improve our website

  • Comply with legal obligations

If you choose to receive marketing communications, we may also send you information about new products, promotions and special offers. You can unsubscribe at any time.

7. Legal Basis for Processing

Under UK GDPR, we process your personal data because:

  • It is necessary to fulfill your order.

  • We have a legal obligation (such as accounting requirements).

  • We have a legitimate business interest.

  • You have given your consent (for example, marketing emails).

8. Cookies

Our website uses cookies to:

  • Keep the website functioning correctly

  • Remember your preferences

  • Allow customer logins

  • Improve website performance

  • Analyse visitor behaviour

Where required by law, we will request your consent before placing non-essential cookies on your device.

9. Sharing Your Information

We only share your information where necessary.

This may include:

  • Wix (website hosting and customer accounts)

  • Wix Payments (payment processing)

  • Delivery companies (to deliver your orders)

  • Professional advisers (where required)

  • Government authorities if legally required

We never sell your personal information.

10. Data Storage

Your information is stored securely using Wix's secure systems and appropriate technical and organisational security measures.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

11. How Long We Keep Your Data

We only keep your personal information for as long as necessary.

Order information may be retained for up to six years to comply with UK tax and accounting laws.

Customer account information will remain until you request deletion or your account is inactive for an extended period, unless we are legally required to retain certain information.

12. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request transfer of your data

  • Withdraw consent where applicable

To exercise your rights, please contact us using the details below.

13. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

Please read their privacy policies before providing personal information.

14. Children's Privacy

Our website is not intended for anyone under the age of 18.

We do not knowingly collect personal information from children.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Relax by Richard

Email: relaxbyrichard.enquiries@gmail.com

Website: www.relaxbyrichard.co.uk

16. Complaints

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

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